“Is it hard to be a good leader? Yes, it’s hard. But it’s satisfying to have people you’re helping every day, being available for them, and sharing your knowledge making…
Author: Lee Cockerell
Making Your Operation Run in Your Absence
If you can step away and your operation still runs like clockwork, you’re doing things right. One lesson I learned as a leader is that the first and foremost step…
Making Everyone Feel Important
“One of the best gifts is when either your kids or somebody else says, thanks for all you do for me. You really helped me. I see things differently today…
When Mother Nature Impacts Customer Service
“Part of your training program for new hires is to look at these situations and say this is going to happen, and here’s the answer. Here’s what we say and…
Don't Give Customers a Reason to Visit Your Competitor
“Telling people what to do is good, but telling them how to do it is even better.” The difference between businesses that run smoothly while others fall apart is the…
Dealing with a Coworker Wasting Your Time
“You can either speak up or stay unhappy.” There is always a way to turn around time management issues at work. When I was at Disney one of our managers…