“Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions.” Video can transform your customer service in…
Author: Lee Cockerell
Blending Operations and Experience Design
“If you have a dream, it you can’t just kind of follow it and expect it to happen. You have to chase it aggressively.” Blending creativity with strategy unlocks the…
Leading in a Family Owned Business
“You can’t buy passion. It develops inside you over something you developed and worked hard to created” When it comes to running a family business, one of the hardest transitions…
Managing a Remote Team
“So often when things change, we worry. But then we’re using the problem, not the change.” Managing a remote team is a new reality we have to embrace. A listener…
Inspiration is the Real Work of Leaders
“You’ve got to decide you are you’re different. You have the power and, opportunity to make people’s lives better, but are you doing it every day?” Inspiration isn’t just a…
How to Organize Your Time
“When you start using that word later, later shows up faster than you can imagine.” Every day is a new opportunity to achieve your goals. A lot of people make…