“Stories are emotional, and when you connect with people emotionally, it sticks.” Stories are the master teacher of the world. Over the years, I’ve seen firsthand that facts may fade,…
Author: Lee Cockerell
How to Handle Getting Laid Off
“Sometimes you have to make some sacrifices to recover from getting fired or laid off. And you usually come out better on the other end because it pushes you to…
Setting Customer Service Standards
“Until you actually spend time in the business and feel it and experience what’s going on, it’s hard for you to understand what you need to do to make changes.”…
Building Relationships With Your Team
“You’re always communicating. When you walk into a room, when you’re on the phone, when you say hello to somebody, you’re sending a message and they’re either believing more in…
Learn More So You Are Worth More
“Get up to speed on how to use something, what it means, where you would use it, or why you have to understand it. Then talk to people about it.”…
Having Candid Conversations in the Workplace
“There’s a lot of things in our mind that are probably not true. We just don’t take the time to figure out what the problem is. People don’t want to…