“Part of your training program for new hires is to look at these situations and say this is going to happen, and here’s the answer. Here’s what we say and…
Author: Lee Cockerell
Don't Give Customers a Reason to Visit Your Competitor
“Telling people what to do is good, but telling them how to do it is even better.” The difference between businesses that run smoothly while others fall apart is the…
Dealing with a Coworker Wasting Your Time
“You can either speak up or stay unhappy.” There is always a way to turn around time management issues at work. When I was at Disney one of our managers…
Lessons from the Latest Creating Magic Mastermind
“Every time you’re involved in a conversation with a group of people, you have the opportunity to learn something.” There’s something valuable to learn from every interaction. The 9th Creating…
Ask People What They Learned
“Teach people, they’ll get better. And, if you’re not learning every day, you’re getting behind.” After a meeting or events it is always good to ask yourself, “what did I…
Let People Solve Their Problems
“Organizations have to get to the point where everybody in the organization feels comfortable speaking up. Those people know things you don’t know as the leader and as the manager.”…