After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
Author: Lee Cockerell
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Creating Magic with Pre-Shift Meetings
“They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members.” As a…
Ask For Your Next Opportunity
“People don’t know what you’re thinking. You have to have the courage to go tell them.” If you want to advance in your career there are times that you need…
Leaders Don't Need to Know Everything
“Include others that have been there and are doing the work. They know what works. If you ask their opinion and listen with an open mind, you don’t need to…
How to Tell Someone They Didn't Get the Job
“We sometimes, worry about telling people hard things or things that’ll disappoint them. But in the end, if you do it, and you do it the right way, and tell…