“When you tell the truth, you get better results from your customers and, from your employees and your teams.” Organizational change is a constant in today’s fast-evolving business environment. If…
Author: Lee Cockerell
Responding to Bad Customer Reviews
“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Balancing Operational Needs
“Anticipate something is going to happen and make sure you’re prepared for it. The number one thing in your business ought to be safety” Balancing operational needs is like solving…
The Difference Between Training and Development
“Development’s hard. You have to have the guts to sit down and talk to somebody and tell them some hard news sometimes. Training’s easy. Everybody loves the training. You’re learning…
Add a Plus to the Work You Do
“Always do what they expect and then give them something they don’t expect. A little plus it up. Give them a little bit more.” It felt like time to take…
Be Clear About What It Is Like to Work With You
In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…