Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…
Author: Lee Cockerell
Using Outside Resources to Train Your Team
Today Jody and I unpack how you, as a leader, using outside resources to train your team can add value to the training. Often we think of training as something…
Understand Your Managers Expectations
Today Jody and I answer another question we were asked during a recent webinar. This one came while we were talking about setting clear expectations when hiring and retaining people.…
Your Attitude Can Save the Day
Today Jody and I are talking about an incident that happened to me recently. With all the credit card scams in the world I often wonder if I am next,…
A Tribute to Disney Legend Ron Logan
When I moved from Marriott to Disney, I met Ron Logan when I arrived at Disneyland Paris. We became friends, and I admired his work. As I moved up in…
Dealing with Burnout in the Workplace
Today Jody and I are answering a question we were asked during a recent webinar. An event planner observed, “Burnout is a common problem in any environment.” She followed up…