Author: Lee Cockerell

This week I answer two listener questions. Although the details are different, both questions are in the same line of “my boss doesn’t listen”. Yes, it happens. There are some…

If your organization has not experienced a major disruption in the past couple of years it is coming. Technology changes so fast, you may not even see the disruption before…

In my younger days, I had trouble talking about myself. They even called me “Low Key Lee” because I kept to myself. So you might not be surprised to hear…

Many businesses are missing a big opportunity by not finding the right time to make incremental sales. Or you could call it situational selling. In the right situation, you offer…

Many people set resolutions to start a new year. Most of those people don’t follow through. Usually, by February, people have already given up on losing weight, reading more books,…

Focusing on numbers and neglecting the customer has become too common. When times get tough, companies cut costs, often at the expense of customer service. Is that the right move?…