Author: Lee Cockerell

Often, people ask me how to stand out in their job. Perhaps they want to know a secret. Something no one has told them before. But it is no secret.…

Want to create a magic environment around you? Start with gratitude. When you are around someone who is grateful, you can feel it, can’t you? I used to think about…

Too often, when we have a bad employee, we assume we made a great hire and something then went wrong with the employee. The truth is, you made a bad…

Getting fired can feel like a big deal. It can feel like a blow to your confidence and your career. When I was younger, I took a job I shouldn’t have…

Walt Disney was a dreamer. Some would say he was unrealistic. Some would say he was unreasonable. But without his dreams, there would be no Mickey Mouse. No Snow White.…

 On this episode of Creating Disney Magic, a listener asks what I think is the biggest opportunity for the service industry. We’ve tried everything else, now let’s take care…