For the first time, Creating Disney Magic was recorded live in front of an audience. St. Vincent de Paul of North Idaho hosted a leadership summit with me as the…
Author: Lee Cockerell
Why Most Companies Get Hiring Wrong
During a recent visit to an upscale hotel, I asked the Bellman if there were a second luggage rack available for our room. “I don’t know”, was all he said.…
Excellent Service Comes From Excellent Training
This episode of Creating Disney Magic was recorded in the lobby of the Coeur d’Alene Resort in Coeur d’Alene, ID. It was the perfect setting to discuss customer service. When…
How to Become a Culture Manager
In this episode, we talk about Jeff Merhige, executive director of Camp Widjiwagan. Jeff applied what he learned in Creating Magic to find new ways to serve better. Jeff wanted…
The Power of Appreciation
When I spoke to the Tennessee Air National Guard, the Colonel surprised me with a challenge coin. A challenge coin is usually an award for excellence given out by officers…
Exceeding Expectations Through Innovation
This episode of Creating Disney Magic was recorded live at the Nashville airport. After 3 presentations in Nashville, we were waiting at the Nashville airport and took the time to…