I recently returned from a tour through several countries including Russia, Czech Republic Austria, and Hong Kong. It reminded me how traveling and gaining a new experience can help you…
Author: Lee Cockerell
Becoming Qualified is the Key to Making More Money
When I was at Disney and someone would tell me they wanted more money, my answer was almost always “yes.” But probably not in the way you think. Here is…
Implementing the Disney Great Leader Strategies
There was a time when I was running Walt Disney World when I was frustrated we were not improving customer service quick enough. At the same time, we were not…
How to Handle Angry Customers
In every organization and every business, we have to deal with angry customers. Some of them are so angry the situation can be hard to diffuse. When a family saves…
Teacher's Guide for Creating Magic
Tim McHeffey created a Teacher’s Guide for my book Creating Magic. This guide will provide discussion questions and key concepts for every chapter. Using this guide will help students get…
Holding Contractors to a High Standard
This week a listener asked a question about whether a company should hire employees or contractors. Sometimes organizations let contractors get away with behavior they would not let performers get…