Category: blog post

If you are getting bad service in a restaurant, the problem is the General Manager, not the waiter. If you see dirty bathrooms, don’t blame the guy who cleans them,…

As a leader, one of your top priorities is to be available for staff members to see you. When I was at Disney World, I made it clear anyone could…

At Walt Disney World, we implemented a cross-utilization program at our busiest time to make sure we had enough people to serve our guests. One time, I was assigned to…

Keep track of your problems so you can fix them. You have the same problems that show up every week. Pay attention, keep track, and you can fix nearly every…

Does a CEO always need to be in the office? There are situations where a CEO or a leader works from home, comes in late, leaves early. Does the CEOs…

Should you still aim high for a job you are not qualified for? Not many people end up with a career in the field they went to college for. But…