Anytime you get a promotion, especially when you are young, you may face an experience gap. Whether the experience gap is real or perceived, you have to address it. When…
Category: blog post
Improving Customer Service by Traveling
I recently returned from a tour through several countries including Russia, Czech Republic Austria, and Hong Kong. It reminded me how traveling and gaining a new experience can help you…
Attitude Makes the Difference
In this episode of Creating Disney Magic, Lee Cockerell answers two listener questions, both about attitude. At the end of the day, attitude makes the difference in your organizational culture.…
Your Attitude Will Set You Apart
Skill can be learned, but attitude must be decided. Lee Cockerell shares a story of how his attitude while peeling potatoes in the Army set him apart. Doing work with…
Lee Cockerell's Story New Podcast
Creating Disney Magic with Lee Cockerell delivers lessons in leadership, management, and customer service. In this introductory episode of Creating Disney Magic, Lee Cockerell tells his story, beginning with growing…
Are You Making The Emotional Connections
A lesson in leadership that I sent to the Disney Cast Members a few years ago. It is still relevant. (more…)