I recently did an interview with John Mattone for his expert interview series. In this interview, I talk about diversity, leadership, customer service and more. You can read this interview…
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Help Creating Disney Magic Win 2016 Podcast Award
Thank you for your continued support of Creating Disney Magic. You are the reason we create this show every week. You are also the reason the show is represented in…
Nominate Creating Disney Magic for the 2016 Podcast Awards
Every Tuesday morning, we deliver a new episode of Creating Disney Magic to help you get better every day. Whether it is leadership, management, or customer service, we give you…
An Interview with Franchise Gator
Recently, Franchise Gator interviewed me about the keys to great leadership and customer service. Take a moment, go here, and read this interview. The same problems show up in any…
Are You Overworked or Under-Organized? (Podcast)
Most people can get 50% more done with their time. Being overworked is not the problem. Being under-organized is the problem. In Lee Cockerell’s new book, Time Management Magic, he…
What is the Main Street Diary? (Podcast)
Lee Cockerell explains how he used a weekly newsletter, the Main Street Diary, to build connections with Disney Cast Members. The Main Street Diary helped enhance the Disney culture and…