Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Tag: creating disney magic
Discussing the Changes at Disney
Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…
Understanding a Situation from Every Angle
Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…
Don't Make Your Problem Someone Else's Problem
After our most recent Creating Magic Mastermind, Jody and I are recording live from my favorite coffee shop, Coffee for the Soul. One of the conversations to surface during the…
Moment of Truth for Employees
Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a…
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…