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creating disney magic
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December 27, 2022in blog post0by Lee Cockerell

How to Reinforce Good Customer Service

Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…

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December 13, 2022in blog post0by Lee Cockerell

Discussing the Changes at Disney

Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…

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November 15, 2022in blog post0by Lee Cockerell

Understanding a Situation from Every Angle

Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…

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November 1, 2022in blog post0by Lee Cockerell

Don't Make Your Problem Someone Else's Problem

After our most recent Creating Magic Mastermind, Jody and I are recording live from my favorite coffee shop, Coffee for the Soul. One of the conversations to surface during the…

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October 18, 2022in blog post0by Lee Cockerell

Moment of Truth for Employees

Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a…

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October 11, 2022in blog post0by Lee Cockerell

Moment of Truth for Customers

Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…

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