“Knowledge is the key that opens all the doors ahead of you.” I’ve said for years that knowledge opens doors, but the older I get, the more convinced I am…
Tag: creating disney magic
The Disney College Program
“When you invest in people, they remember how you made them better.” When I first heard about the Disney College Program, I thought it was a clever idea. But after…
How to Talk About the Work You Do
“If you can’t clearly explain what you bring to the table, people won’t know, and if they don’t know, they can’t value it.” Over the years, I’ve met a lot…
Don't Let Your Customers Leave
“Don’t give your customers a chance to go try somebody else. They might not come back.” One of the easiest mistakes you can make in business is letting your customers…
How to Give a Great Presentation
“Everything is hard until it’s easy. The only way it gets easy is practice.” When I was young, I dreaded speaking in front of people. If I had to give…
Be Professional With Every Customer
“Usually, it’s not the problem that is the problem. It’s how you handle the problem that becomes the problem.” It is vital to be professional with every customer, no matter…