You need to decide what culture you want and introduce it to everyone in the organization through clear expectations. The way the leader acts dictates the culture of the rest…
Tag: culture
Creating a Disney Culture in Paris (Podcast)
When Lee Cockerell took a job with Disney he moved to Paris and hired 200 managers for a new resort. In this episode Lee explains how he created a Disney…
Customer Service From a 12 Year Old (Podcast)
Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of “Be Nice” can have a profound impact on your organization. In this episode…