“When you know more, you’ll see more, you’ll do more, and you’ll be able to execute better.” Excellence comes from paying attention to the details other people might overlook. Early…
Tag: Disney Customer Service
Setting Customer Service Standards
“Until you actually spend time in the business and feel it and experience what’s going on, it’s hard for you to understand what you need to do to make changes.”…
How a Leader Should Communicate
“Is it hard to be a good leader? Yes, it’s hard. But it’s satisfying to have people you’re helping every day, being available for them, and sharing your knowledge making…
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…