“Most of your problems in life are your fault, including mine.” When you walk into a business, it doesn’t take long to figure out what kind of place it is.…
Tag: Disney Leadership
Humility and Leadership
“Humility puts people at ease. It makes people trust you more.” Humility is one of those traits that gets overlooked, but it might just be the secret to great leadership.…
Be Professional With Every Customer
“Usually, it’s not the problem that is the problem. It’s how you handle the problem that becomes the problem.” It is vital to be professional with every customer, no matter…
Everything Matters If You Want Exceptional Service
“People don’t know until they’re shown. Training gives your team confidence, and that’s where exceptional service begins.” When someone asked how to teach their team what exceptional customer service looks…
Using Meaningful Customer Surveys
“Get to the point. Would you recommend us? Why? That’s all you need.” Surveys are everywhere these days. Businesses, universities, and organizations flood us with lengthy forms and endless questions.…
Say Yes to More Opportunities
“Take the chance to have as many experiences as you can. They really are educational—it’s like going to school.” Throughout my career, I said “yes” to opportunities that stretched me…