“People don’t know until they’re shown. Training gives your team confidence, and that’s where exceptional service begins.” When someone asked how to teach their team what exceptional customer service looks…
Tag: Disney Leadership
Using Meaningful Customer Surveys
“Get to the point. Would you recommend us? Why? That’s all you need.” Surveys are everywhere these days. Businesses, universities, and organizations flood us with lengthy forms and endless questions.…
Say Yes to More Opportunities
“Take the chance to have as many experiences as you can. They really are educational—it’s like going to school.” Throughout my career, I said “yes” to opportunities that stretched me…
Life is About Service
“Life is about service. When you help people, they don’t forget.” I’ve always said leadership isn’t about the title you hold, it’s about the people you serve. In this episode,…
Answer Tough Questions
“Don’t be afraid of tough questions. They bring out the last 20% of truth that everyone needs to hear.” The questions you least want to answer are often the most…
Don't Get Accustomed to Average
“You’re either going to deal with it now or deal with it later. That’s how time works.” Have you ever noticed how easily we get used to things that aren’t…