“When you know more, you’ll see more, you’ll do more, and you’ll be able to execute better.” Excellence comes from paying attention to the details other people might overlook. Early…
Tag: Guest Service
Does Self-Confidence Improve Customer Service?
“If you’re not getting exposed to those new thoughts or new ideas, then you’re not effectively advancing the way you’re serving.” When we think about world-class customer service, we often…
Using Video for Customer Support
“Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions.” Video can transform your customer service in…
Keep Safety a Priority
“You can brag that you have a 99.5 safety rating on your rides, but what if you’re the family member of the point 5% that something bad happens to? That’s…
The Basics of Hospitality
Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. I worked in hospitality…
Your Attitude Can Save the Day
Today Jody and I are talking about an incident that happened to me recently. With all the credit card scams in the world I often wonder if I am next,…