“Humility puts people at ease. It makes people trust you more.” Humility is one of those traits that gets overlooked, but it might just be the secret to great leadership.…
Tag: leadership development
Prepare For the Impact of AI
“Technology always changes things, but AI is changing everything faster than ever before.” Throughout my career I have seen my share of technological changes. From calculators that required a handle…
Life is About Service
“Life is about service. When you help people, they don’t forget.” I’ve always said leadership isn’t about the title you hold, it’s about the people you serve. In this episode,…
Answer Tough Questions
“Don’t be afraid of tough questions. They bring out the last 20% of truth that everyone needs to hear.” The questions you least want to answer are often the most…
Don't Get Accustomed to Average
“You’re either going to deal with it now or deal with it later. That’s how time works.” Have you ever noticed how easily we get used to things that aren’t…
Setting Customer Service Standards
“Until you actually spend time in the business and feel it and experience what’s going on, it’s hard for you to understand what you need to do to make changes.”…