“When you know more, you’ll see more, you’ll do more, and you’ll be able to execute better.” Excellence comes from paying attention to the details other people might overlook. Early…
Tag: leadership development
Get People In The Room To Solve Problems
“Your employees and your customers know everything you need to know. But will they’ll tell you?” Years ago at Disney, we had a French fry problem. Across the property, our…
Be Candid and Save Time
“When you give people straightforward feedback, you’re preparing them for the future.” It took me too long to realize that getting to the point saves a tremendous amount of time.…
Become a Better Leader
“Are People Getting Better Because They Work With You?” For a long time, I was very good at getting things done. Give me a problem, and I would solve it.…
You Know What To Do, Now What
“Everything is hard until it becomes a habit.” Knowledge has never been easier to find. We can read books, attend workshops, listen to podcasts, and watch experts share their best…
Does Self-Confidence Improve Customer Service?
“If you’re not getting exposed to those new thoughts or new ideas, then you’re not effectively advancing the way you’re serving.” When we think about world-class customer service, we often…