“The value of getting grouped together at an event for a couple of days is just talking about things. That is where most of the solutions come from.” When we…
Tag: leadership development
Should a Leader Know Everything There Team Does
“Create trust in the organization. Let people know that you don’t know everything, you don’t plan to know everything, and you’re there to help them get what they need from…
Should Everyone Be Trained as a Leader
“Don’t depend on your company to prepare you for the future. Invest in yourself; read, learn, and grow daily. Your future self will thank you.” Spreading leadership training across all levels…
Responding to Bad Customer Reviews
“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…