Year: 2010

Recall the phrase “out of sight, out of mind?” What do people remember about you after an interaction? (more…)

    When people come to see you with an issue, try to keep from speaking and just listen to them. (more…)

I read something the other day that said:  “Encourage Your Kid’s Habit.” (more…)

One thing I believe more than anything is that most people underestimate the difference they can make in another person’s life. (more…)

  The following letter from a few years ago demonstrates how important kindness is. Are the employees in your organization delivering this kind of kindness and service? (more…)

Good morning Everyone First today I would like to recommend a new book to you that is being published today. (more…)