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Month: December 2014

December 30, 2014in Podcast, Uncategorized1by Lee Cockerell

Customer Service From a 12 Year Old (Podcast)

Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of “Be Nice” can have a profound impact on your organization. In this episode…

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December 24, 2014in Podcast1by Lee Cockerell

Everyone Has Flies (Podcast)

Lee Cockerell explains an early lesson he learned from Bill Marriott. This lesson about flies at a hotel stuck with Lee through the rest of his career. Understanding the concept…

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December 23, 2014in Podcast1by Lee Cockerell

Why Disney Has Cast Members (Podcast)

Everyone who works for Disney is a cast member, not an employee. In this episode of Creating Disney Magic, Lee Cockerell explains why they are called cast members and the…

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December 23, 2014in Podcast2by Lee Cockerell

Lee Cockerell's Story (Podcast)

Creating Disney Magic with Lee Cockerell delivers lessons in leadership, management, and customer service. In this introductory episode of Creating Disney Magic, Lee Cockerell tells his story, beginning with growing…

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December 22, 2014in Uncategorized1by Lee Cockerell

The Winner For Worst Service 2014 is www.911caviar.com

Hello Everyone As the new year comes to a close I want to give you the Winner of The Worst Service in The World  for 2014 Award. (more…)

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December 11, 2014in Uncategorized1by Lee Cockerell

Time Management Magic...How To Get More Done Every Day

My new book Time Management Magic will be available on January 15 from Amazon, B&N, etc. How many regrets do you want to have? (more…)

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