Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of “Be Nice” can have a profound impact on your organization. In this episode…
Month: December 2014
Everyone Has Flies (Podcast)
Lee Cockerell explains an early lesson he learned from Bill Marriott. This lesson about flies at a hotel stuck with Lee through the rest of his career. Understanding the concept…
Why Disney Has Cast Members (Podcast)
Everyone who works for Disney is a cast member, not an employee. In this episode of Creating Disney Magic, Lee Cockerell explains why they are called cast members and the…
Lee Cockerell's Story (Podcast)
Creating Disney Magic with Lee Cockerell delivers lessons in leadership, management, and customer service. In this introductory episode of Creating Disney Magic, Lee Cockerell tells his story, beginning with growing…
The Winner For Worst Service 2014 is www.911caviar.com
Hello Everyone As the new year comes to a close I want to give you the Winner of The Worst Service in The World for 2014 Award. (more…)
Time Management Magic...How To Get More Done Every Day
My new book Time Management Magic will be available on January 15 from Amazon, B&N, etc. How many regrets do you want to have? (more…)