When the doors open at your business, it is as if the curtain opens for a show. To put on a great show, it takes everyone in your organization to…
Year: 2015
Customer Service is Not a Department (Podcast)
Have you ever called a company with a question or concern only to be transferred to a customer service department? Lee Cockerell explains that customer service is not a department.…
Helping Others Become Great (Podcast)
Don’t underestimate the influence you have on other people. As a leader, it is your responsibility to help those around you become great. Lee Cockerell explains how you can help…
Is Your Time Management Effective? (Podcast)
Is your Time Management Effective? In this episode, Lee Cockerell explains how to effectively manage time and get more done. All of us have the same about of time available,…
Are You Overworked or Under-Organized? (Podcast)
Most people can get 50% more done with their time. Being overworked is not the problem. Being under-organized is the problem. In Lee Cockerell’s new book, Time Management Magic, he…
What is the Main Street Diary? (Podcast)
Lee Cockerell explains how he used a weekly newsletter, the Main Street Diary, to build connections with Disney Cast Members. The Main Street Diary helped enhance the Disney culture and…