Month: April 2016

It is common to wonder how to motivate employees and maintain high morale. But the truth is, you don’t motivate people. People motivate themselves. Your job is to create a…

Whether you are in government, a religious organization, or running a corner gas station, customer service issues are all the same. No team will work unless the group is flexible,…

At Disney World, metrics and measurement are crucial to the operation. Cast Members are aware of what is being measured and understand how they can contribute to improvement. If you…

Customers want the person in front of them to have the authority to solve their problem. If front line staff can’t solve a customer’s problem, it is either a training…