It is not uncommon for someone to leading people who are older than they are. This situation can cause pushback; people may feel the boss selected the wrong person, you…
Year: 2016
Onstage Service vs. Backstage Service (Podcast)
At your organization, you are putting on a show every day. Every great show has two performances going on simultaneously; onstage and backstage. Consider seeing a play at the theater.…
Maintaining Employee Morale (Podcast)
It is common to wonder how to motivate employees and maintain high morale. But the truth is, you don’t motivate people. People motivate themselves. Your job is to create a…
Customer Service in Government (Podcast)
Whether you are in government, a religious organization, or running a corner gas station, customer service issues are all the same. No team will work unless the group is flexible,…
Nominate Creating Disney Magic for the 2016 Podcast Awards
Every Tuesday morning, we deliver a new episode of Creating Disney Magic to help you get better every day. Whether it is leadership, management, or customer service, we give you…
Metrics and Measurement (Podcast)
At Disney World, metrics and measurement are crucial to the operation. Cast Members are aware of what is being measured and understand how they can contribute to improvement. If you…