Month: December 2017

We come to you live again from the North Idaho Leadership Summit, hosted by St. Vincent de Paul. The audience asked questions and I answered. Again, we had a series…

For the first time, Creating Disney Magic was recorded live in front of an audience. St. Vincent de Paul of North Idaho hosted a leadership summit with me as the…

During a recent visit to an upscale hotel, I asked the Bellman if there were a second luggage rack available for our room. “I don’t know”, was all he said.…

This episode of Creating Disney Magic was recorded in the lobby of the Coeur d’Alene Resort in Coeur d’Alene, ID. It was the perfect setting to discuss customer service. When…