When people question the importance of checklists, I quickly mention pilots as an example. Would you like your pilot to fly the plane using a checklist or fly the plane…
Year: 2017
Measuring Key Performance Indicators
Measuring Key Performance Indicators are part of the culture at Disney. Cast members know what we are reaching for and how our performance measures against the goal. Setting targets for…
Should You Talk Politics at Work?
Politics is a tricky subject to talk about in the workplace. No matter which political side you agree with, you are likely to offend or incite someone who feels differently…
Living the Disney Experience
After hosting Creating Disney Magic for over two years, Jody Maberry spent four days at Walt Disney World. This gave him first-hand experience of the concepts I talk about every…
Should You Take Advantage of Your Competitor's Mistakes?
When your competitor makes a mistake, should you take advantage of it? United Airlines has been in the news lately for mistreating customers. This is an obvious opportunity for competing airlines,…
Why You Need to Plan Your Day
Imagine what it would be like if you went on vacation without planning first. You would pay more for a flight. You would end up staying in a hotel you…