Year: 2018

If you want to make a difference in your organization, you will have the most impact if you lead by example. On this episode of Creating Disney Magic, we talk…

Often, people ask me about my morning planning time. I like that question because morning planning has helped me create magic. So many questions about morning planning time led me…

People only change for two reasons; crisis or education. Making a life change because of education is much better, believe me. But too many of us wait until we are…

This week on Creating Disney Magic, I answer two questions about working with co-workers. Working with Co-workers. Two questions both involve working with co-workers. First, how do you handle it…

No matter what business you are in, poor service happens because of the general manager. If bathrooms are dirty, don’t blame the guy who cleans them. Look at the general…

This episode was recorded while I was in Italy. The sound quality is not the best because I had to find an internet connection that worked good enough to record.…