Walking through your operation every day, especially the beginning of the day, is the best way to know what is going on. When I ran a hotel, I walked the…
Year: 2019
How to Delegate and Get More Done
Delegation is hard. But if you want to get more done, you have to delegate work to other people. Often, we don’t delegate because we think we can do it…
The Magic of Masterminds
Magic happens when you get people in a room together. We recorded this episode one day after one of my Creating Magic Mastermind events. People usually come to these events…
A Great Leader Acts Like a Bodyguard
This episode was recorded live at the Contemporary Resort in Walt Disney World. Being back at the Contemporary Resort reminded me of some fun stories from my time as Executive…
Making a Connection With Customers
When people come to a hotel, they want their room. They don’t want to get to know the staff. How do you balance top-notch service and getting people to their…
You Don't Have to be a VIP to Treat People Like One
I started my hospitality career in 1964 working at a Hilton Hotel. This episode was recorded in Hilton in Yakima, WA. In 1973, I begin working for Marriott. When I started…