Month: June 2019

On this episode of Creating Disney Magic, I answer several listener questions. How does taking care of customers and employees reduce risk? When you treat people right and are sincere…

It’s not magic that makes it work, it’s the way we work that makes it magic. And we are able to create the magic with our work through clarity. Here…

Walking through your operation every day, especially the beginning of the day, is the best way to know what is going on. When I ran a hotel, I walked the…

Delegation is hard. But if you want to get more done, you have to delegate work to other people. Often, we don’t delegate because we think we can do it…