No one likes breaking bad news to people. As a leader, sometimes that goes with the job description. It may be logistical issues or maybe even breaking the news to…
Year: 2021
Treating Customers Like Visitors
Jody and I are in person again, recording from my office in Orlando. We are trying a new setup. One topic is on my mind as we navigate a world…
Build a First-Class Reputation
Jody and I are recording in person again from Orlando. After a recent conversation with Ron Logan, the question of building a solid reputation is at the forefront of our…
How Leaders Can Connect Digitally
Jody and I are doing something a little different today. We are an in-person recording from Rosen College of Hospitality. Today is a milestone for us, as we record episode…
A Case Study in Risk
Sometimes it can be frightening to take a risk or to start something new. Sometimes, it can pay off. Today, Sarah and Preston Lowder join us to share their own…
Allowing Employees to Deal with Family Matters
I am live from Coffee for the Soul in Orlando again. Today, we are answering a listener question that hits close to home. Will asks, “How do you allow for…