This week Jody and I build on a recent LinkedIn post by Steve Ross. Steve referenced a previous Creating Disney Magic episode where we discussed the three P’s of getting…
Month: October 2022
Moment of Truth for Employees
Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a…
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…
Using Outside Resources to Train Your Team
Today Jody and I unpack how you, as a leader, using outside resources to train your team can add value to the training. Often we think of training as something…