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2022

Year: 2022

December 27, 2022in blog post0by Lee Cockerell

How to Reinforce Good Customer Service

Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…

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December 20, 2022in blog post0by Lee Cockerell

Deal With Your Problems

Today, Jody and I are looking at how to identify and deal with your biggest problem. Identifying issues and problems that we have can be challenging. Choosing which ones need…

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December 13, 2022in blog post0by Lee Cockerell

Discussing the Changes at Disney

Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…

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December 6, 2022in blog post0by Lee Cockerell

Have Less Meetings and More Conversations

Today, Jody and I discuss the difference between having fewer meetings and more conversations and how that can benefit your company. I recently attended a two-day conference for camps in…

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November 29, 2022in blog post0by Lee Cockerell

The Basics of Hospitality

Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. I worked in hospitality…

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November 22, 2022in blog post0by Lee Cockerell

Taking Risks in Your Career

Today, Jody and I discuss what it means to take calculated risks in your career. I started taking risks early in my career and I wouldn’t change it. Taking risks…

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