Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Year: 2022
Deal With Your Problems
Today, Jody and I are looking at how to identify and deal with your biggest problem. Identifying issues and problems that we have can be challenging. Choosing which ones need…
Discussing the Changes at Disney
Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…
Have Less Meetings and More Conversations
Today, Jody and I discuss the difference between having fewer meetings and more conversations and how that can benefit your company. I recently attended a two-day conference for camps in…
The Basics of Hospitality
Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. I worked in hospitality…
Taking Risks in Your Career
Today, Jody and I discuss what it means to take calculated risks in your career. I started taking risks early in my career and I wouldn’t change it. Taking risks…