Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…
Year: 2022
How to Stand Out When You Are Understaffed
Today, Jody and I are tackling the question of Matthew Miller. Many places are understaffed, so how can employees make the best of a bad situation in their work environment?…
Don't Make Your Problem Someone Else's Problem
After our most recent Creating Magic Mastermind, Jody and I are recording live from my favorite coffee shop, Coffee for the Soul. One of the conversations to surface during the…
Be Patient for Your Next Promotion
This week Jody and I build on a recent LinkedIn post by Steve Ross. Steve referenced a previous Creating Disney Magic episode where we discussed the three P’s of getting…
Moment of Truth for Employees
Last week Jody and I discussed the moment of truth for customers. Did you know there is also a moment of truth for employees? The people you hire have a…
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…