I wanted to let you know that I may be a bit tardy in posting new messages as I am busy taking care of my wife Priscilla. She was in the hospital for a month after some complications from surgery. We are now home with home nursing care. I take care of her from 6 a.m. until 9:00 p.m. I have a sitter here with her overnight so I can get some sleep. She has a long recovery ahead but is doing great. She walked 8/10’s of a mile yesterday. Better than most healthy people. She is mentioning chocolate more ofter so I know she is on the mend.
The following is a short paragraph from my new book which will be published on October 14. I am sure you know that date well by now…..Lee
Products and services can easily be replicated. So if your
company’s competitive advantage is based on products and services
alone, you are at risk. But if it’s based upon products,
services, and quality service, then you’ll have a competitive advantage
that’s very difficult to match. And you can get quality
service only by creating a caring, respectful, people-centered
culture within your company. Take care of your people, and
they will take care of your business, not just because they have
to but because they want to.