What you do counts.
I had an interesting Cross-U experience in the Magic Kingdom® Park during the holidays one year. I was assigned to the hot dog wagon in Liberty Square. I really enjoyed my time there with two Cast Members who did a wonderful job.
About three hours into my shift, the lady I was working with said to me, “I just found out who you are.” I said, “Really. Who am I?” She said, “You are the man that writes The Main Street Diary.” ( Weekly Walt Disney World Newsletter)
I thought that she was about to say that I was the Executive Vice President of Walt Disney World® Operations. It really is true that people recognize what you do versus who you are. I like that! Who you are or what your title is really does not matter much if you don’t do the right things for people.
As I was leaving my shift, another Cast Member called out to me and said, “Lee, our manager says that it is mandatory that we read The Main Street Diary; and I want you to know that I would read it anyway.”
So, as a leader:
- What are you known for?
- What do you do that impresses people?
- Are you a great teacher?
- Are you really known for involving others?
- Are you really known for giving people excellent feedback and coaching and counseling?
…so it is pretty clear that Who You Are is Really What You Do! …Lee