Author: Lee Cockerell

Measuring Key Performance Indicators are part of the culture at Disney. Cast members know what we are reaching for and how our performance measures against the goal. Setting targets for…

Politics is a tricky subject to talk about in the workplace. No matter which political side you agree with, you are likely to offend or incite someone who feels differently…

After hosting Creating Disney Magic for over two years, Jody Maberry spent four days at Walt Disney World. This gave him first-hand experience of the concepts I talk about every…

When your competitor makes a mistake, should you take advantage of it? United Airlines has been in the news lately for mistreating customers. This is an obvious opportunity for competing airlines,…

Imagine what it would be like if you went on vacation without planning first. You would pay more for a flight. You would end up staying in a hotel you…

One key trait in becoming a successful leader is self-awareness. You have to begin by being aware that you want to be more self-aware. But you also need someone else…