Author: Lee Cockerell

Implementing change can be hard. A new policy can bump into many roadblocks, including seniority. Before you make a change, you have to understand how and why you are making…

Too many organizations overreact when a customer does something negative. Look at the signs you see at most organizations. What language do the signs use? You see words like “Don’t”,…

There will come a time when you have to fire an employee. Whether they can’t get the job done anymore, or the requirements of the job have changed, there are…

Change comes slowly in some organizations. It is not just organizations that change slowly. Even in some countries, change can take longer than you would hope. A young lady from…

How do inspire yourself? For me, inspiration comes from doing what I love. I focus on being a teacher and helping people grow. When I receive a note from someone…