Category: blog post

Is it better to have experience with a Brand Name company or a bigger role with a small company? This is something to consider, especially early in your career. When…

People are looking for experts to help them. The more you know about your products, the more people will trust you. Knowing everything you possibly can about the products you…

The customer is not always right, but they are always the customer. Sure, people are going to take advantage of you. But overall, you still shouldn’t make your policies too…

Your people are your brand. The way staff look represents your company to every customer who walks through the door. At Disney, we have appearance guidelines because we are putting…

One of the most difficult things you will have to do as a leader is to handle uncomfortable situations with employees. Talking to an employee about their behavior is hard.…

For many people, your reputation will reach them before you have the chance to meet them in person. Don’t underestimate the impact your phone conversations have on people. Your demeanor…