New Post: Learn to not overreact. As a leader, this is a really important thing to learn. (more…)
Category: Uncategorized
The Perfect Trip To Disney World!
New Post ….Below is a link to a recent interview I did on my new book, The Customer Rules. This interview includes a link to a story I wrote titled,…
Hire Better If You Want To Have A Great Organization
New Post on How to hire better (more…)
Kidney Needed!
Hello everyone A good friend of mine and former associate at Marriott and Disney Bruce Skidmore is in need of a kidney transplant. (more…)
Do You Have Clear Service Guidelines?
New Blog Post If you do not have clear service guidelines which are followed your customers will receive very inconsistent service. This is not a good thing. (more…)
How To Handle Challenging Times
Here are some of my thoughts on how to handle difficult times. (more…)