“When you know more, you’ll see more, you’ll do more, and you’ll be able to execute better.” Excellence comes from paying attention to the details other people might overlook. Early…
Tag: customer service
Does Self-Confidence Improve Customer Service?
“If you’re not getting exposed to those new thoughts or new ideas, then you’re not effectively advancing the way you’re serving.” When we think about world-class customer service, we often…
Serving Internal Customers
“We have internal customers, and the business depends on them.” Early in my career, it was easy to focus on the “real” customer. The person standing in front of you,…
Getting Buy-In for High Standards
“Storytelling helps people understand where they fit in creating the magic.” Leaders often ask me how to get employees to buy into higher standards of customer service. The first place…
Communicating Price Increases to Customers
“When you’re high quality and reliable, people will keep coming.” One of the hardest things in business is telling customers that prices are going up. Nobody likes to hear it…
Don't Let Your Customers Leave
“Don’t give your customers a chance to go try somebody else. They might not come back.” One of the easiest mistakes you can make in business is letting your customers…