When the doors open at your business, it is as if the curtain opens for a show. To put on a great show, it takes everyone in your organization to…
Tag: customer service
Customer Service is Not a Department (Podcast)
Have you ever called a company with a question or concern only to be transferred to a customer service department? Lee Cockerell explains that customer service is not a department.…
Customer Service From a 12 Year Old (Podcast)
Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of “Be Nice” can have a profound impact on your organization. In this episode…
Everyone Has Flies (Podcast)
Lee Cockerell explains an early lesson he learned from Bill Marriott. This lesson about flies at a hotel stuck with Lee through the rest of his career. Understanding the concept…
Why Disney Has Cast Members (Podcast)
Everyone who works for Disney is a cast member, not an employee. In this episode of Creating Disney Magic, Lee Cockerell explains why they are called cast members and the…
Lee Cockerell's Story New Podcast
Creating Disney Magic with Lee Cockerell delivers lessons in leadership, management, and customer service. In this introductory episode of Creating Disney Magic, Lee Cockerell tells his story, beginning with growing…