Today Jody and I are talking about an incident that happened to me recently. With all the credit card scams in the world I often wonder if I am next,…
Tag: customer service
Getting Paid is Good Customer Service (Podcast)
Do you ever have trouble getting paid what you are owed? A collection problem can be the beginning of the end of a business. In this episode of Creating Disney…
Creating Exceptional Value with Bob Burg (Podcast)
What is the difference between a poor experience, a good experience, and a great experience? The difference is the value you provide. If you provide enough value, not only will…
How to Handle Customer Complaints (Podcast)
Customer complaints can be delicate. How you deal with an unsatisfied customer will shape their opinion of the company. At Disney, Lee made sure managers knew to never get defensive…
Why You Need Better Processes (Podcast)
Many organizations get off track with bad policies and processes. Customers see it and feel it, but often, an organization does not realize the impact of bad process. Lee Cockerell…
Customer Service as a Competitive Advantage (Podcast)
If your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product,…