During this episode Lee everyone to think about what do you do with what you learn. When people are given an abundance of tools it is up to them to…
Tag: customer service
How to Reinforce Good Customer Service
Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Deal With Your Problems
Today, Jody and I are looking at how to identify and deal with your biggest problem. Identifying issues and problems that we have can be challenging. Choosing which ones need…
The Basics of Hospitality
Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. I worked in hospitality…
Your Attitude Can Save the Day
Today Jody and I are talking about an incident that happened to me recently. With all the credit card scams in the world I often wonder if I am next,…
Getting Paid is Good Customer Service (Podcast)
Do you ever have trouble getting paid what you are owed? A collection problem can be the beginning of the end of a business. In this episode of Creating Disney…