Today, Jody and I are unpacking how to ensure the training your team gets is effective and creates long-term change. Training is essential to most businesses. But if nobody does…
Tag: customer service
How to Achieve Performance Excellence
Today, Jody and I are recording live in my home office talking about how to achieve performance excellence. We just finished recording our newest course for the Cockerell Academy and…
What Do You Do With What You Learn
During this episode Lee everyone to think about what do you do with what you learn. When people are given an abundance of tools it is up to them to…
How to Reinforce Good Customer Service
Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Deal With Your Problems
Today, Jody and I are looking at how to identify and deal with your biggest problem. Identifying issues and problems that we have can be challenging. Choosing which ones need…
The Basics of Hospitality
Today, Jody and I look at the inner workings of the hospitality industry and what we can learn from it regardless the industry you are in. I worked in hospitality…