“Poor and good are the same because they’re not great. And I think if you want to be world class, you have to have that attitude that poor and good…
Tag: customer service
Be Relentless About Details
“Almost every part of your life, day, moment and its details will help you be safer, better, more well thought of, and probably more successful.” Details are the difference-maker in…
Using Technology to Serve Customers
Today, Jody and I evaluate the answer to a recent webinar question. Haden asked, “How do you see technology being integrated with customer service to deliver improvement?”. I will be…
How to Exceed Customer Expectations
Today, Jody and I unpack a question that Jody came up with while looking at our soon-to-be-released Performance Excellence Course in the Cockerell Academy. How do you exceed guest expectations?…
Use Training to Make Progress
Today, Jody and I are unpacking how to ensure the training your team gets is effective and creates long-term change. Training is essential to most businesses. But if nobody does…
How to Achieve Performance Excellence
Today, Jody and I are recording live in my home office talking about how to achieve performance excellence. We just finished recording our newest course for the Cockerell Academy and…