In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…
Tag: customer service
Build Relationships Before You Need Them
“Make sure you’re doing things for other people long before you’re going to ask them to do something for you.” A crucial aspect of leadership and management is building relationships…
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Creating Magic with Pre-Shift Meetings
“They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members.” As a…
Keep Safety a Priority
“You can brag that you have a 99.5 safety rating on your rides, but what if you’re the family member of the point 5% that something bad happens to? That’s…