After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
Tag: customer service
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Creating Magic with Pre-Shift Meetings
“They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members.” As a…
Keep Safety a Priority
“You can brag that you have a 99.5 safety rating on your rides, but what if you’re the family member of the point 5% that something bad happens to? That’s…
Building Credibility
“Make sure you reach and research a subject to understand it. Become an expert, and you’ll probably come off as an expert.” It is important to compose yourself as your…
Upselling Your Products
“If you understand how it benefits a customer and you get to know your customers, then you can promote or upsell products that are a good fit for them because…