“Is it hard to be a good leader? Yes, it’s hard. But it’s satisfying to have people you’re helping every day, being available for them, and sharing your knowledge making…
Tag: customer service
Making Your Operation Run in Your Absence
If you can step away and your operation still runs like clockwork, you’re doing things right. One lesson I learned as a leader is that the first and foremost step…
Should Everyone Be Trained as a Leader
“Don’t depend on your company to prepare you for the future. Invest in yourself; read, learn, and grow daily. Your future self will thank you.” Spreading leadership training across all levels…
Balancing Operational Needs
“Anticipate something is going to happen and make sure you’re prepared for it. The number one thing in your business ought to be safety” Balancing operational needs is like solving…
Be Clear About What It Is Like to Work With You
In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…
Build Relationships Before You Need Them
“Make sure you’re doing things for other people long before you’re going to ask them to do something for you.” A crucial aspect of leadership and management is building relationships…