“You don’t get in trouble for what you know. You get in trouble for what you don’t know.” Creating excellence is magic, and the secret lies in the details. From…
Tag: customer service
Using Video for Customer Support
“Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions.” Video can transform your customer service in…
How a Leader Should Communicate
“Is it hard to be a good leader? Yes, it’s hard. But it’s satisfying to have people you’re helping every day, being available for them, and sharing your knowledge making…
Making Your Operation Run in Your Absence
If you can step away and your operation still runs like clockwork, you’re doing things right. One lesson I learned as a leader is that the first and foremost step…
Should Everyone Be Trained as a Leader?
“Don’t depend on your company to prepare you for the future. Invest in yourself; read, learn, and grow daily. Your future self will thank you.” Spreading leadership training across all levels…
Balancing Operational Needs
“Anticipate something is going to happen and make sure you’re prepared for it. The number one thing in your business ought to be safety” Balancing operational needs is like solving…